Currently, it is increasingly difficult to get appointments at your existing or register with a new dental practice. We fully appreciate how frustrating this can feel and we are working hard to continue to provide you with a quality service.
We are asking that now more than ever, please be considerate of these difficult times and always allow 24 hours to cancel an appointment. Giving us this notice allows the team time to allocate it to someone in need.
Any failed or late cancelled appointments will now have the 'late cancellation fee; applied in full*, your further appointments may be cancelled, treatments discontinued, or registration withdrawn from the practice.
Please expect to wait a minimum of 8 weeks for an alternative appointment date, this will be made after the late cancellation fee has been paid.
Our team and clinicians are here to help as much as they can, please treat them with respect and kindness, we have a zero-tolerance policy.
Thank you for your cooperation.
*Please note that the failure to appear charge for appointments under 30 minutes is £38
**For treatment appointments greater than 30 minutes, 50% of the treatment amount or £38. Whichever is the greater.